Building Your Resource Network

     Welcome to the world of advocacy! You’ve submitted your resume, aced the interview process, been welcomed in by a new employer and a hardworking team of do-gooders just trying to make the world a better place, and now you’re sitting at the desk you’ve been assigned staring at a blank computer screen begging your office phone not to ring. Don’t worry, we’ve all been there. We have all been the “new kid” in the office that barely knows what is going on, asks questions that the rest of the staff are able to answer without even thinking, and felt that surge of nervous energy when duty calls. I like to think that everyone still gets those jolts once in a while. I certainly do. Just like the clients we work with, we are all human and we don’t always have all of the answers. In fact, we never will. If we were able to magically conjure new homes, immune systems, jobs, cures, families, cars, or literally anything else our clients needed and hand them over on a silver platter neatly tied up with a bow, we would be miracle workers. But that isn’t how the world works. Resources come and go every day and it is absolutely impossible to keep up with what is out there. Even ten years in, you will learn about new programs and services around your area and find that ones you’ve used for years have unfortunately gone away. It is all a part of the job. Over time, you will be able to sit in front of a client and be able to at least start to make a plan with them for how to move forward from whatever life has thrown their way. Some of the information will seemingly find you, some of it you will hear about from one place or another, and some of it you will have to do the legwork to find yourself. I am going to give you a few ideas of where and how to find information on resources in your area as well as some critical and optional resources you should always be keeping an ear out for.

    Where?    

Within Your Agency

The first place you should absolutely start looking for resources is right outside your office door! In some work environments, it may be heavily discouraged to spend too much time “chit-chatting” at someone else’s desk or in their office. Not my idea of keeping morale up, but that is none of my business. However in the world of advocacy, collaboration is key. This is not a competition and we do not get paid on commission. There is no prize for knowing more resources than the girl in the next office over and it should never feel that way. When an advocate doesn’t have a client in their office or a call coming across their phone, they should absolutely be sharing ideas, resources, and hang-ups with their co-workers. There have been so many times that I have actually sat in with another advocate while they worked with a client and took mental notes on how they handled the case and what resources they sent them to. In fact, part of your induction into an agency should be just that - job shadowing and asking questions. If you are managing a case with struggles outside of your working knowledge, don’t hesitate to walk over to another advocate’s office and run the situation by them. The majority of skills and knowledge we attain in this field is learned through monkey see, monkey do. Not only is spending time in your coworker’s office beneficial to learning resources, but it helps to vent frustrations as well without breaking confidentiality. Just don’t overstay your welcome and make sure your work is up -to-date!

Archives

As I’ve mentioned a few times before, when I started as a children’s advocate I came into a pretty much clean slate. Though there was really nothing in place program-wise, there was a lot of paperwork left behind compiled by other employees through the years who dealt with the children’s programs of old. Mind you, most of the pamphlets and workbooks dated back to the 80s and 90s, it gave me a great place to start. It will take a lot of time, but if your agency has old paperwork, pamphlets, literature, or anything else printed by third parties it is worth it to keep your laptop/tablet/phone with you while you clean to see if some of those organizations are still operating. If they are, most places are happy to speak with you about current services if you reach out by phone and you may even be able to visit their local branch to pick up more recent literature (ALWAYS HAVE LITERATURE). Cleaning out the stockroom doesn’t sound so bad now, does it….. Yeah, ok. It still is, but you get what I’m saying.

Colleagues

Let me first start off by saying I have only recently begun using this word because it sounds so grown-up and I also have only recently realized that I even HAVE colleagues now. I just pray that I am using it right. Honestly, if you haven’t figured it out by now I am terrible at being an adult and often forget that I even am one. So yeah, there's that.

After a while of referring clients and patients to different resources, you will begin to develop professional relationships with people providing the services you refer to. Before you even realize it, you will call to confirm a therapy form has successfully processed and end up chatting with Cheryl, the patient coordinator, about how excited you are that the waiting list for housing is opening back up and checking to make sure that Cheryl’s dog was feeling better since she took it to the vet last time you both talked and comparing the best natural dog foods for different issues and how nice the weather has been this week which is perfect because Cheryl received a flyer that there are scholarships available for youth softball this year but it looks like it’s going to get cold again the weekend but that’s okay because your plans were just to curl up on the couch with Netflix and a mug of hot tea anyway……… See where I’m going? When you continually work with the same people over and over, you create a bond with them. This bond leads to longer conversations which tends to lead to information about other agencies and services they work with or have heard about. If you and your colleague from the hospital are talking and you mention how hard of a time you’ve been having connecting with low-cost clinics in the area catering to kids, your colleague very well may have some insider knowledge from within the medical field of a new clinic opening up nearby or perhaps be able to connect you with a friend of theirs in pediatrics. I highly encourage you to communicate with your resources like the people that they are because we are all really just trying to create a better world. It may even get you invited to take part in local collaborative groups and efforts, which leads me to my next suggestion..

Committees and Collaborative Efforts

Typically you have to know somebody that knows somebody to even hear about these groups, much less get an invite to attend. It isn’t intended to be that way and I assure you that most groups would really prefer more people knew about their efforts but most of these committees are small and serve a targeted audience. Once you have established your presence and started relationships with your small pool of resources, you may begin to hear about committees made up of employees from other agencies working toward your same goal. GO TO THESE MEETINGS! Find out when they are. Find out where they are held. Go to Dollar tree, pick up a little $1 notebook, and march yourself into that meeting taking down names, agencies, services, and any other information you can grab. Take the pamphlets and the flyers. This, ladies and gentlemen, is networking. This has been the absolute best place thus far that I have been able to compile resources and actually meet the people providing the services. Also, make sure to take your business card so you can tell others what you are doing as well. I have met daycare organizers, special needs medical providers, child therapists, museum program coordinators, farmers, artists, yoga teachers, gardeners, and so many other wonderful and out of the box resources through these meetings. I have also been invited to attend trainings through colleagues I have met through committees that I never would have known about otherwise because they weren’t directly tied to my field. In fact, I even was invited to give a training to early educators on the subject of domestic violence and its effect on children because of these connections. Networking is going to play a massive role in rounding out your resource library to make sure you’ve covered bases you didn’t even know were going to come up. Network. Just do it. You’ll thank me later.

Good Ole Google

When it’s the eleventh hour and you’ve still not been able to find that resource your client needs so desperately, turn to the tried and true. There is a lot to be said about opening your favorite search engine and typing in exactly what you need. Really, all you need to put in is the type of resource you’re looking for and your zip code or town name for a plethora of options to come up. Then just pick up the phone and call for more info. Most agencies have all of their information online including referral forms, but it is handy to call ahead and introduce yourself to verify that they will, in fact, accept a referral from you. I’ve found every one that I have worked with has appreciated the intro call and even invited me to their agency to tell me more about their programs. If you are working with an agency that is overseen by a larger umbrella-type organization such as a coalition or network, look them up too. I have reached out to my local state’s director of child advocacy several times to learn about resources and funding available as well as been connected to other professionals as well.

    What to look for?    

Common Resources

Clinics - Food Banks - Churches - Clothing Closets - Thrift Stores - Medical Offices - Lawyers - Therapists - Daycares - Schools - Tutoring - Housing/Landlords - Job Recruiters - Government Agencies

Uncommon (but helpful) Resources

Museums - Aquariums - Farms - Local Artists - Yoga and Health Instructors - Movie Theaters - School Groups - Volunteer Groups - Day Camps - Parks&Rec - Banks - Law Enforcement Officers - Firemen - Any First Responder - Local Business Owners - Libraries

    I truly hope that this helps you on your journey to establishing your network in the wonderful world of advocacy. If there is anything else I can help with, please don't hesitate to reach out. I would also love to hear on the comment section any unique ways you have come across new resources or even out-of-the-box resources you use in your own work. Can't wait to hear from you!

Good Luck and Keep Fighting!

♥️ Jess