Showing posts with label client. Show all posts
Showing posts with label client. Show all posts

Saturday, May 29, 2021

Building Your Resource Network

     Welcome to the world of advocacy! You’ve submitted your resume, aced the interview process, been welcomed in by a new employer and a hardworking team of do-gooders just trying to make the world a better place, and now you’re sitting at the desk you’ve been assigned staring at a blank computer screen begging your office phone not to ring. Don’t worry, we’ve all been there. We have all been the “new kid” in the office that barely knows what is going on, asks questions that the rest of the staff are able to answer without even thinking, and felt that surge of nervous energy when duty calls. I like to think that everyone still gets those jolts once in a while. I certainly do. Just like the clients we work with, we are all human and we don’t always have all of the answers. In fact, we never will. If we were able to magically conjure new homes, immune systems, jobs, cures, families, cars, or literally anything else our clients needed and hand them over on a silver platter neatly tied up with a bow, we would be miracle workers. But that isn’t how the world works. Resources come and go every day and it is absolutely impossible to keep up with what is out there. Even ten years in, you will learn about new programs and services around your area and find that ones you’ve used for years have unfortunately gone away. It is all a part of the job. Over time, you will be able to sit in front of a client and be able to at least start to make a plan with them for how to move forward from whatever life has thrown their way. Some of the information will seemingly find you, some of it you will hear about from one place or another, and some of it you will have to do the legwork to find yourself. I am going to give you a few ideas of where and how to find information on resources in your area as well as some critical and optional resources you should always be keeping an ear out for.

    Where?    


Within Your Agency

The first place you should absolutely start looking for resources is right outside your office door! In some work environments, it may be heavily discouraged to spend too much time “chit-chatting” at someone else’s desk or in their office. Not my idea of keeping morale up, but that is none of my business. However in the world of advocacy, collaboration is key. This is not a competition and we do not get paid on commission. There is no prize for knowing more resources than the girl in the next office over and it should never feel that way. When an advocate doesn’t have a client in their office or a call coming across their phone, they should absolutely be sharing ideas, resources, and hang-ups with their co-workers. There have been so many times that I have actually sat in with another advocate while they worked with a client and took mental notes on how they handled the case and what resources they sent them to. In fact, part of your induction into an agency should be just that - job shadowing and asking questions. If you are managing a case with struggles outside of your working knowledge, don’t hesitate to walk over to another advocate’s office and run the situation by them. The majority of skills and knowledge we attain in this field is learned through monkey see, monkey do. Not only is spending time in your coworker’s office beneficial to learning resources, but it helps to vent frustrations as well without breaking confidentiality. Just don’t overstay your welcome and make sure your work is up -to-date!


Archives

As I’ve mentioned a few times before, when I started as a children’s advocate I came into a pretty much clean slate. Though there was really nothing in place program-wise, there was a lot of paperwork left behind compiled by other employees through the years who dealt with the children’s programs of old. Mind you, most of the pamphlets and workbooks dated back to the 80s and 90s, it gave me a great place to start. It will take a lot of time, but if your agency has old paperwork, pamphlets, literature, or anything else printed by third parties it is worth it to keep your laptop/tablet/phone with you while you clean to see if some of those organizations are still operating. If they are, most places are happy to speak with you about current services if you reach out by phone and you may even be able to visit their local branch to pick up more recent literature (ALWAYS HAVE LITERATURE). Cleaning out the stockroom doesn’t sound so bad now, does it….. Yeah, ok. It still is, but you get what I’m saying.


Colleagues

Let me first start off by saying I have only recently begun using this word because it sounds so grown-up and I also have only recently realized that I even HAVE colleagues now. I just pray that I am using it right. Honestly, if you haven’t figured it out by now I am terrible at being an adult and often forget that I even am one. So yeah, there's that.

After a while of referring clients and patients to different resources, you will begin to develop professional relationships with people providing the services you refer to. Before you even realize it, you will call to confirm a therapy form has successfully processed and end up chatting with Cheryl, the patient coordinator, about how excited you are that the waiting list for housing is opening back up and checking to make sure that Cheryl’s dog was feeling better since she took it to the vet last time you both talked and comparing the best natural dog foods for different issues and how nice the weather has been this week which is perfect because Cheryl received a flyer that there are scholarships available for youth softball this year but it looks like it’s going to get cold again the weekend but that’s okay because your plans were just to curl up on the couch with Netflix and a mug of hot tea anyway……… See where I’m going? When you continually work with the same people over and over, you create a bond with them. This bond leads to longer conversations which tends to lead to information about other agencies and services they work with or have heard about. If you and your colleague from the hospital are talking and you mention how hard of a time you’ve been having connecting with low-cost clinics in the area catering to kids, your colleague very well may have some insider knowledge from within the medical field of a new clinic opening up nearby or perhaps be able to connect you with a friend of theirs in pediatrics. I highly encourage you to communicate with your resources like the people that they are because we are all really just trying to create a better world. It may even get you invited to take part in local collaborative groups and efforts, which leads me to my next suggestion..


Committees and Collaborative Efforts

Typically you have to know somebody that knows somebody to even hear about these groups, much less get an invite to attend. It isn’t intended to be that way and I assure you that most groups would really prefer more people knew about their efforts but most of these committees are small and serve a targeted audience. Once you have established your presence and started relationships with your small pool of resources, you may begin to hear about committees made up of employees from other agencies working toward your same goal. GO TO THESE MEETINGS! Find out when they are. Find out where they are held. Go to Dollar tree, pick up a little $1 notebook, and march yourself into that meeting taking down names, agencies, services, and any other information you can grab. Take the pamphlets and the flyers. This, ladies and gentlemen, is networking. This has been the absolute best place thus far that I have been able to compile resources and actually meet the people providing the services. Also, make sure to take your business card so you can tell others what you are doing as well. I have met daycare organizers, special needs medical providers, child therapists, museum program coordinators, farmers, artists, yoga teachers, gardeners, and so many other wonderful and out of the box resources through these meetings. I have also been invited to attend trainings through colleagues I have met through committees that I never would have known about otherwise because they weren’t directly tied to my field. In fact, I even was invited to give a training to early educators on the subject of domestic violence and its effect on children because of these connections. Networking is going to play a massive role in rounding out your resource library to make sure you’ve covered bases you didn’t even know were going to come up. Network. Just do it. You’ll thank me later.


Good Ole Google

When it’s the eleventh hour and you’ve still not been able to find that resource your client needs so desperately, turn to the tried and true. There is a lot to be said about opening your favorite search engine and typing in exactly what you need. Really, all you need to put in is the type of resource you’re looking for and your zip code or town name for a plethora of options to come up. Then just pick up the phone and call for more info. Most agencies have all of their information online including referral forms, but it is handy to call ahead and introduce yourself to verify that they will, in fact, accept a referral from you. I’ve found every one that I have worked with has appreciated the intro call and even invited me to their agency to tell me more about their programs. If you are working with an agency that is overseen by a larger umbrella-type organization such as a coalition or network, look them up too. I have reached out to my local state’s director of child advocacy several times to learn about resources and funding available as well as been connected to other professionals as well.


    What to look for?    



Common Resources

Clinics - Food Banks - Churches - Clothing Closets - Thrift Stores - Medical Offices - Lawyers - Therapists - Daycares - Schools - Tutoring - Housing/Landlords - Job Recruiters - Government Agencies


Uncommon (but helpful) Resources

Museums - Aquariums - Farms - Local Artists - Yoga and Health Instructors - Movie Theaters - School Groups - Volunteer Groups - Day Camps - Parks&Rec - Banks - Law Enforcement Officers - Firemen - Any First Responder - Local Business Owners - Libraries


    I truly hope that this helps you on your journey to establishing your network in the wonderful world of advocacy. If there is anything else I can help with, please don't hesitate to reach out. I would also love to hear on the comment section any unique ways you have come across new resources or even out-of-the-box resources you use in your own work. Can't wait to hear from you!


Good Luck and Keep Fighting!


♥️ Jess


Saturday, March 27, 2021

Developing Personal Boundaries

The Trauma Teacher :: Developing Personal Boundaries For someone truly passionate about helping people, advocacy and social work can become more than just a job. It can become your life’s purpose. This is great in some aspects because you are always eager to learn new information, meet with a new client, or jump in to assist with a last minute Saturday side project raising awareness. You wake up in the morning excited to go to work and may have a hard time leaving at the end of the day because you know there is so much more you can do.

        The same strong emotions feeding that passion and love for the work are the emotions that have the potential to make you crash and burn out without even realizing until it is too late. There is an incredible amount of heartache to be had when you’re working with clients in crisis. It isn’t all bad. The heartache isn’t always caused by terrible news. Let’s look at what a typical advocacy journey might look like between one client and advocate.

On day one, you pick up the phone to hear a tearful, defeated voice on the other end and can tell they are just praying inside that someone will hear what they have to say and not simply dismiss them like so many others likely have in the past. Your heart aches in sorrow for them as you listen. You invite this client to your office to speak in person with you and help them to make a plan for themselves moving forward. Every idea and suggestion you make, this client frowns only to say that they have tried each and every one with no success. Your heart aches as you see the hopelessness wash over their face and shoulders. After this conversation, you spend hours on the computer and phone trying to compile some out of the box options or ideas only to realize how limited and in demand these resources are. Your heart aches in disappointment as you look at the small heap of printouts you have to offer to the client wishing for them that there were more but trying to stay positive. The next time you speak with the client again, they express a glimmer of happiness as they report they’ve had a great interview and believe they’ve gotten the job they need. Your heart aches with anxious anticipation clinging on to that glimmer just as hard as they are praying it works out for them. The client comes to visit you the next week with obvious joy pouring from them as they tell you they have gotten the job and are looking forward to starting. But then they call you the next day in panicked tears because rent is due by Friday and their alternator went out on their car this morning. Your heart aches for them in frustration wondering if a break will ever come along. You spend hours with this client over the next two months encouraging them, planting seeds of hope and confidence praying one will sprout, hugging them as they sob and celebrating with joined happy dances for every small goal they reach. Then the day comes that you’ve both been working toward. Your client is confident, connected to community resources they so desperately needed months ago with support groups and therapy, they are able to consistently make their bills each month and even have a tiny safety net put back to catch them if something does go wrong. On the outside you are smiling and ecstatic for them as they gush about how well their life is going. On the inside, however, your heart still aches. Not with disappointment or frustration. You feel the same ache a young mother does sending their child off for their first day of kindergarten. You ache with bittersweet joy knowing you won’t be seeing this client as often and they won’t need you like they did on day one. You worry how they will do standing on their own and if they have learned enough to get back up if they fall again. You remind them that you are just a phone call away if they need you and then your heart aches as they drive away, leaps and bounds more capable and confident than they were that first day.


This hypothetical story follows the journey of one advocate working with only ONE client. In reality, an advocate is typically juggling a handful of cases just like this or more at any given time. They are getting those tearful panicked calls back to back during their workday. They are consoling heartaches  and celebrating little victories multiple times throughout a week. If they work in a shelter or residential environment they are likely crossing paths and interacting with these clients not only in professional, sit-down office settings but laughing and joking with them over lunches and dinners. They’re playing with client’s children and getting to know them on a deeper level than most other professions. Occasionally they may also have the client come along who doesn’t blossom like in the story. They may choose not to take the advice, not follow up with the resources, and not develop that confidence that we all try to instill in everyone we speak to. As an addiction case manager, the person you’re working with may relapse or even overdose. As a patient advocate, the patient whose hand you’ve been holding for weeks may not get better. As a social worker, you may drive home in tears after a home visit because an abused parent isn’t ready to seek help and you know you’ll have to file the paperwork tomorrow to remove their children. Obviously there will always be professional boundaries that cannot be crossed to protect agencies and clients from misconduct and discrimination. However, as an individual in this field it is also important to protect your own mental and emotional health through establishing and maintaining personal boundaries. 



The Trauma Teacher :: Personal Boundary Ideas for Advocates

Take your nights and weekends If you work from 9AM to 5PM, be ready to leave at quitting time. Keep your belongings in one area of your work space so when it is time to go you can shut down the computer, update whoever is next on shift, and leave without hassle. Make it a point to check in with your clients for the last time right after lunch and let them know you’ll see them tomorrow so no one stops you on the way out without there being an absolute emergency. 


Know Your Limits Limit the timeframe of heavy conversations whenever possible and know when you need to step away from the desk for a minute. The loads that our clients carry are already so heavy for them that they can’t do it alone. Remember that while they are carrying only their own load, you carry a bit of the weight from each one of your clients. Therapists keep their sessions an hour long, take a page out of their book. There will be times where circumstances demand longer one-on-one time, but reserve that for dire situations and emergencies. If you begin to feel anxious or triggered while working with a client, ask if they would like a bottle of water or snack and excuse yourself from the room for a few minutes for a deep breath.


If your position allows you paid time off, take it If you can feel your stress levels rising or you know you have a heavy week ahead of you, plan for a mental health day for the following week without feeling like you’ll be missed or needed. Likely your agency has more staff members than just you so there will be plenty of help should clients need it. If it will ease your anxiety, make sure whatever note system the agency utilizes is up to date and send out a quick email with anything that staff may need to know while you’re away.


Clock out physically and mentally When you’re not at work, try to establish things in your life to keep your mind from wandering back on the clock. Listen to loud music or an empowering podcast on your commute home, pick up a new hobby, find a long new series to binge or book to read. Remember that you are not and should be defined solely by your line of work. 


Seek out your own support
Lucky for you, you’re already plugged into all of the information about local resources in your area. You may want to consider looking into therapy resources for yourself to process your own thoughts and emotions (therapists are bound by confidentiality too so unpack all of that work baggage). Whatever you feel like will help to healthfully keep you sane and happy after a long day’s work, try it


Just like I tell my parents all of the time, “you have to take care of yourself in order to take care of others.”


Good Luck & Keep Fighting,


Jess ♥️

Saturday, March 13, 2021

The Humble Approach: Empower, Don't Overpower

    
The Trauma Teacher :: The Humble Approach :: Empower, Don't Overpower
    It may just be my personality or how I was raised, but I've always leaned heavily toward being an incredibly humble person. Like, to a fault. I have trouble admitting I have any level of talent for doing literally anything, even when I fully know that I am skilled and talented. It is painful for me to even accept a compliment for doing things well. Seriously, ask anyone that knows me. In most cases, it is a terrible, awful trait to have. 0 out of 10 DO NOT recommend.  Recognition for doing well or having an area of personal expertise should be a great thing. It is something I am working hard with myself on, but surprisingly it has served me well in my interactions with clients.
    When I entered into this field and after a bit of general observation, I made the semi-conscious decision that when working with clients I would approach people with a high level of humility. Bear in mind that my background is in child advocacy and a lot of the nitty-gritty conversations I was having was with parents, however I think this approach can and should be used in most advocacy interactions. You would think that most social and humanitarian work is done by the saintly-est, salt of the earth, most humble human beings in the world.... I am here to tell you that advocacy, non-profit, and social work fields are just like every other workplace. There are employees who love the job, have a heart that bleeds for their clients, and will do nearly anything for people in need, and then there are the people who think they know everything and end up only looking for praise and recognition. My nerdy self likes to refer to the latter as having “superhero syndrome.” Attention and praise feel amazing and can be addictive so it is understandable how someone can get caught in that trap, especially depending on one’s personality. However if you’re prone to it please go into another field. We appreciate your effort and hopefully good intentions, but you would enjoy and do much better in something competitive and commission based. Maybe try real-estate?
    I firmly believe in order to be able to do this work effectively, you need to be an extremely grounded person who can meet anyone that sits in front of you on their own level. We are professional best friends. We hold the hands of people walking through the worst moments of their lives. They don’t need to be lectured, made to feel under informed or feel incompetent every second that they talk to you. Think of it this way: Imagine you go to your best friend with a problem you’re having in your life. What do you want from them in return? Do you want them to listen and build you up, telling you how awesome you are and how you deserve better? Do you want them to suggest a friend, connection, or resource they personally know about and can vouch for? Do you want them to interrupt every sentence you try to get out with comments about what you’re doing wrong, overwhelm you with names and numbers, and try to fix you like you’re a project and not a human being? Most times we just want validation and to feel like we are heard. If we want help and resources, we will ask. Clients apply to this too. You will find that the majority of time you spend with a client will end up just being venting and brainstorming sessions with the client doing most of the talking. It is what they need. Your role in that is to just be the sounding board for them. If you’re not sure exactly how to do that, here are a few tricks and phrases I keep up my own sleeve.

    “Take it or leave it”    
    I started using this approach with parents and have found that it works with pretty much any demographic of client. Anyone that is a parent or knows a parent can attest that they are prime targets for unsolicited advice starting from the moment they announce they are expecting. The first platform a parent uses when defending their choices and styles is that no one has walked in their shoes. This is 100% accurate. No one knows a child as well as the parent does. No one knows what a family’s home life looks like if they have never lived in that home. It is impossible to know another person’s personal life experiences and perspectives no matter how close you may think you are to that person. Aside from parents, people who are seeking employment, facing legal issues, ending a relationship, and navigating mental/emotional/physical health crises closely follow as targets for the same treatment. Funny thing, as an advocate these are the people you will be working with. Any time I meet and start working with a client. I have a phrase I always tell them upfront: 

The Trauma Teacher :: The Humble Approach :: Empower, Don't Overpower
“You know your life, child, and self better than I do. Only you know What will actually work for you and your family. I have worked in this field for 5 years and have a lot of experience but I will admit that I don’t have all the answers and I won’t always be right. I will always ask first if you would like any advice I have to give and you will always have a choice if you would like to hear it or not. It is also up to you whether you decide to take or try that advice once you have it.”


    As an advocate, it is not our job to tell anyone what to do. It is only our job to empower people with information. Just because you give them that information doesn’t mean they will or have to use it. A client ultimately has to design a life or plan that works best for their family and it may be completely different than what you had in mind. That is okay. It is their life that they have to live and maintain, not ours. 

    Go on the Journey    
    It Is okay not to know everything. It can even help strengthen a bond between you and a client. It can be intimidating for a client in need to seek out help just to be sat in front of someone that seems to have all of life’s answers already figured out. For someone who is lost, struggling, or facing dark days it can be daunting and can make a person feel incompetent, like there is something wrong with them because they don’t know everything that you know. The information we gain as advocates comes from time, experience, and networking. In fact, a lot of what I know now came from needing to find resources for specific clients and cases. Don’t allow your clients to think all of this information comes to you effortlessly. Be transparent. If a client comes to you with a need that you’re unfamiliar with, tell them you’re unfamiliar with it but that you’re going to do some research to find resources to get them where they need to go. Better yet, make an appointment with them to sit down and do the research alongside them. An agency I worked for had a computer specifically for client use that I have sat at multiple times with clients helping them find answers that they needed. If a client witnesses you simply typing the problem into a Google search bar and being able to get the information they need, they will then feel like they are capable of doing the same research on their own. In a world where we carry more technology in our pockets than was used to put man on the moon, you would be amazed how many people believe information is a heavily guarded commodity. If you are transparent with your clients and go on the journey with them to reach their goals, you will not only help them in the moment, but equip them to grow long after your time with them is over. This job is not a competition, show your clients how to do the job for themselves. We want them to not need us eventually.

    Ask questions, Don’t give Answers    
    I have to admit, this is not a tip I learned from my own experience but rather from a training on parent coaching I attended. As I’ve said before, most encounters you have with clients will mainly just be a client needing someone to vent to and let off steam. Occasionally during these venting sessions, they will try to get you to tell them what they need to do. Your job is NOT to try and fix their situation, it is to hold their hand and help them process for themselves along the way. Part of helping them navigate is equipping clients with the skills to do their own problem solving. If a client is looking at housing and asks you to choose between two options, don't. Rather, guide them to figuring out what option is best for them through a variety of questions.

    What are the pros and cons for each option?
    - How does it compare to the last place you were living? 
What did you not like about your last home?
    - What are your long-term plans? Do you plan to stay in this 
home forever?

    You can use open ended questions like these to frame any situation where a client wants you to write their story for them. I have used this method to guide clients through decisions about housing, mental health, career choices, parenting and discipline, etc. It is simply the act of taking a coaching and "choose-your-own-adventure" approach rather than spoon feeding answers. An additional benefit of taking this approach is the ability to reframe failure. If you give someone all of the answers, they will blame you when it doesn't work out. Allowing a client to come to their own conclusions helps them to take accountability for their decisions as well as equip them for making future decisions. They may have not completely thought out their plan and something they didn't account for happened. From this, they will then know they must have a pre-arranged back up plan working into their goals moving forward. Occasionally you have a client that truly is lost and doesn't know where to start. In this case, you can ask more direct questions such as; "how close is this option to your child's school? Are you willing to switch their schools? Does it fit into your budget? How close will you be to work or public transportation." You want clients to learn how to think critically and fully flesh out their plans on their own, again, because we eventually want them to be self-sufficient. 

    Wait for the Pause    
    This requires good judgement on your part. Depending on your role within an organization, you may have a lot of appointments and cases to manage so your time isn’t going to be unlimited. Let a client know this before the one-on-one session begins so they know you both should be watching the clock and may need to reconvene again later. Once you've made them aware and covered any questions or topics you needed to hit, ask them how they are or what is new then let them talk the rest of your appointment time. Don't interrupt them, don't interject, just actively listen and take mental or written notes. I get a much better picture of what a client has experienced and is currently facing by just letting them talk. In this atmosphere, a client tends to get comfortable and will disclose details they may not have thought of during a Q&A session. Eventually, the client will pause to gauge you for any judgement or thoughts, possibly even ask your opinion. That's when you can refer back to the last tip, ask open ended questions. "How does that make you feel? Do you have a plan moving forward? What have you tried?" The pause is when you begin to coach and guide. If you have a problem with interjecting (I honestly did when I started and still have to correct myself occasionally) make a habit of grabbing a notebook and pen before or at the start of a conversation. Anytime you want to interrupt to ask about something, just jot down what it is you're curious about to refer back to at the inevitable pause. Then you can start to try and make sense of the epic monologue that has been presented to you.

    Mutually Set Goals    
    My clients always know I am working behind the scenes for them because I am always emailing and printing off handouts for them every time they see me. I am the pamphlet queen. This is usually a discussion we have early on. At the end of my first advocacy session with a person as well as every following session, I make sure to wrap up the session by going back over the information and concerns they presented to me and any goals we have set for ourselves. I want to make sure my clients understand that after a one-on-one session with me, we will both have homework when we leave the table. You always want your clients working on something for themselves. I am perfectly happy to share information about a resource, print out the pamphlet with all the details, provide a sticky note with the contact information, and even let you use my phone to call, however I fully expect the client to be the one to make the phone call and report back with the outcome. It can't be one sided though, the client has to know there is work being done on both sides. Arrange with the client a timeframe you both reasonably believe you can have it done, decide how you want to communicate what you've found, and set a time to sit back down for another one-on-one planning session. This will help build a working relationship between you and your client, keep momentum, help the client feel like they have a reliable support system, and keep you both accountable.

    Try not to get disappointed    
    Prepare to have your heartbroken. Part of this approach is putting the power and accountability on the client. I can tell you first hand that not everyone is going to want your advice, not everyone is going to use your advice, and not everyone is going to be motivated to follow through. Some people just aren't ready. Our job is to meet people where they are and if where they are isn't ready, it is what it is. You can't let it get you down and you can't get angry with them. As the old saying goes, "you can lead a horse to water..." Prepare yourself for those clients that will continue to be self-destructive. Prepare yourself for the ones who choose to walk back into danger. Prepare for the ones that aren't mentally or emotionally prepared to put down whatever they are addicted to. It is going to happen and it is a part of the process. All you can do is give them information and encourage them but in order to truly empower them, you have to allow them to freely make their own choices and face the consequences for them. Sometimes you may be able to backtrack and start smaller by referring them to therapy, rehab, or support groups. You may and should try to work in pep talks and verbal encouragement into your one-on-one time. In my work with abuse survivors, I am constantly building up and encouraging clients because the person who abused them verbally tore them down as a means to control them. Always try to keep your words and conversations positive and forward moving. If they relapse or mess up because they didn't take advice, don't get angry. Just flip back in your notes to day 1 and start back over with a smile. Some clients sabotage because they don't think they deserve the services they are receiving. The believe making the advocate disappointed or angry will reinforce that. Don't reinforce it. Don't spread yourself working too hard for a client, but however hard they are working for themselves work just slightly more than that for them so they know they are worthwhile.

    Celebrate the Baby Steps    
    Echoing the last tip, reinforce even the tiniest steps forward. A client that is down trodden and discouraged will see their goals as mammoth, impossible tasks. They will feel like they haven't succeeded if they haven't hit the major goal and that they have failed if even the smallest obstacle arises. This is something that needs to be unlearned and is a great thing for an advocate to work with a client on. I have been known to do happy dances for clients that reported back to me with housing leads (did not apply just, just did the research), submitted job applications, and got kids to bed 15 minutes earlier than they usually would (though still way later than they should have been up). Progress is something to be celebrated, especially when progress is something that hasn't been made in a while. Celebrate the little things, even if they look at you like you have three heads. Eventually they will (hopefully) catch on and do a happy dance with you realizing their tiny bit of progress is a good thing. Then over time stretch out those goals, aim higher, but only when the client has learned to celebrate their own baby step milestones.

I sincerely hope that these tips and tricks I've learned along the way help you on your own journey. As I have always told my clients, I don't know it all and you can choose to take it or leave it. Ultimately the choice is yours and the hopefully you too will fall in love with advocacy and non-profit work as much as I have. I wish you the best of luck on your journey and hope it will take you places you never thought you would go.

Good Luck & Keep Fighting,

Jess ♥️